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Table of Contents New staff Returning staff Non-LPS staff Checking if an account exists   New staff New LPS accounts are created automatically based on HR's employee system. An account will not be created until HR finishes their process and... Read More

  Table of Contents Overview What is Incident IQ? What access do LPS staff have? Logging in to Incident IQ Creating A New Ticket Starting a new ticket Selecting a category Filling details Viewing ticket status   Overview What is Incident... Read More

Table of Contents Connecting with an Android device (Samsung Galaxy, Google Pixel, Etc.) Connecting with an iOS device (Apple iPhone, iPad)   LPS adopts a BYOD (Bring Your Own Device) policy for LPS staff. This means that staff members will... Read More

The method used to access to your voicemail will be the same whether it is your first time logging in or if you have set up your mailbox in the past. Some prompts that you will hear will be different, however. When you log in to your mailbox for the... Read More

In cases where you are unable to log in and a password reset is needed you will have two options available to reset your password. If you have finished the Multi-Factor Authentication set up you will have the option of using the self-service password... Read More

An LPS account is the main account used to access computers and most services that are used in the Lawrence Public Schools district. The LPS works account over an SSO service which allows the use of one account to access multiple services. Other... Read More

There are two methods of changing your password available, changing it at the desktop or through the Microsoft account web page. Changing your password at the desktop is quicker but can only be performed from an LPS computer. Changing your password... Read More

Windows is the operating system (OS) the runs on most of the computer computer in our district. While most of the time your software will operate identically across the different versions, knowing which version you are using can help in help in... Read More

Locating your computer's name (commonly called a Host Name) is essential to helping us troubleshoot your computer. This will allow us to perform such functions such as remotely connecting to your computer or looking up any information way may... Read More