Fixing Employee Self-Service Single Sign-On Errors

Logging out of ESS

- Click on your name at the top right of the ESS website page.

- Click Log Out.

- Click the 3-dots icon in the top right of the Chrome browser window.

- Select More tools > Clear browsing data.

- Click on the Time range drop-down and select "All time".

- Check the Cookies and other site data box

- Click Clear Data.

- Once the process is finished, close and reopen the tab and revisit the site.

- Click the 3-dots icon in the top right of the Chrome browser window.

- Select Settings.

- In Chrome Settings search for passwords>manage passwords

- In the Search passwords field (top right) type "munis" or "selfservice"

- Next click the 3 vertical dots to the right of any ESS saved passwords and select remove for each

- Log in again

- In the menu bar at the top of the screen click on the Safari menu.

- Select Preferences.

- Go to the Autofill tab.

- Click the Edit button for Usernames and Passwords.

- Delete any "munis" or "selfservice" saved password.

- Close and reopen a new tab in the browser