Fixing Employee Self-Service Single Sign-On Errors


Logging out of ESS

- Click on your name at the top right of the ESS website page.

- Click Log Out.

Google Chrome

Step 1 - Clearing history and cookie data

- Click the 3-dots icon in the top right of the Chrome browser window.

- Select More tools > Clear browsing data.

- Click on the Time range drop-down and  select "All time".

- Check all three boxes ("Browsing history", "Cookies and other site data", and "Cached images and files")

- Click Clear Data.

- Once the process is finished, close and reopen the tab and revisit the site.

Step 2 - Clearing ESS saved passwords

- Click the 3-dots icon in the top right of the Chrome browser window.

- Select Settings.

- In Chrome Settings search for passwords>manage passwords

- In the Search passwords field (top right) type "munis" or "selfservice"

- Next click the 3 vertical dots to the right of any ESS saved passwords and select remove for each

- Log in again

Safari

- In the menu bar at the top of the screen click on the Safari menu.

- Select Preferences.

- Go to the Autofill tab.

- Click the Edit button for Usernames and Passwords.

- Delete any "munis" or "selfservice" saved password.

- Close and reopen a new tab in the browser



Article ID: 1037
Created: January 12, 2021
Last Updated: January 12, 2021

Online URL: https://kb.lawrence.k12.ma.us/article.php?id=1037